THE JAMBERRY GUARANTEE
Jamberry wants you to love and enjoy your new products. If you are not satisfied with your Jamberry purchase you may return most items for a full refund within 90 days of purchase (see specific limitations below). Jamberry covers return shipping costs if an item is defective or if the return is a result of our error. The Jamberry Guarantee does not cover ordinary wear and tear or damage caused by improper use or accidents. Due to variations in printing methods, product colors in the catalog or online may not be an exact representation of actual Jamberry products. All returns are subject to the following conditions:
REFUNDS, RETURNS AND EXCHANGES
We will accept returns of items purchased from any Jamberry website or any Jamberry sales consultant. We will not accept returns of items purchased from third party shopping portals such as eBay, Amazon, Etsy, etc. You must provide proof of purchase for all returns and exchanges.
First Time Order Returns
If you are dissatisfied with the first nail wrap you purchase from Jamberry, you may return it for a full refund within 30 days of purchase, even if the product is not in its original packaging or in resalable condition.
Any products other than your first nail wrap purchase must be returned in their original packaging and in resalable condition to be eligible for an exchange or refund. If returned within 90 days, you are entitled to a full refund. Bundled items must be returned with all original components. Refunds for defective products will include the cost of shipping; refunds for any reason other than product defect will not include the cost of shipping.
Defective products may be returned for a refund within 90 days of purchase or exchanged at any time (excluding the Jamberry Mini Heater, which has a 90 day limited warranty as outlined below). Refunds for defective products will include the cost of shipping.
Should Jamberry mistakenly send you an incorrect product, you may return it for full refund within 90 days of purchase or exchange at any time. Refunds for Jamberry’s error will included the cost of shipping
Refunds and credits are not available for Stylebox purchases. Damaged or defective Stylebox products may be exchanged for an identical replacement.
Jamberry Mini Heater Returns
The Jamberry Mini Heater has a 90-day limited warranty on materials and workmanship. Product failure after this limited warranty period will not be covered by Jamberry.
Independent Consultants are subject to the return policies above in addition to the following: Consultants are encouraged to sell products through their Jamberry websites and are discouraged from stockpiling product they may not be able to sell. Jamberry may terminate consultants who return more than $1,000 in product in any one-year period. This limitation does not apply to defective product. However, product will need to be inspected to determine if a return is eligible for a refund. Each consultant will have their Personal Retail Value (PRV) reduced by the amounts refunded to themselves or their customers, which will be reflected in subsequent commission disbursements.
Marketing Material Returns
Marketing materials may only be returned upon resignation as an independent consultant or in the case of a product defect or error on the part of Jamberry.
RETURNS AND EXCHANGES BY MAIL
If you return or exchange a product by mail, we recommend that you ship your package with a carrier that can provide tracking and insurance for at least the value of the items being returned. Jamberry is not responsible for packages lost in transit without proof of tracking. You are responsible for the return shipping costs of your returns, unless product is defective or Jamberry is in error.
To return or exchange an order by mail:
- Include a copy of your proof of purchase.
- Ship your package with a carrier that can provide tracking and insurance.
FOR CANADA POST, UPS OR FEDEX, USE THIS ADDRESS:
Attention Jamberry Nails C/O Landmark Global
4240 Harvester rd. Unit 2
Burlington, Ontario L7L 0E8
For any products you purchase from Jamberry title to the products and risk of loss transfers to you when the products are shipped.
You are entitled to make certain returns upon resignation as a consultant of Jamberry Nails, LLC.
Please login to your consultant account and then click the link below:
Click HERE to download our returns form.